Refund & Cancellation Policy

1. Free Trial

Apex Academia offers a 14-day free trial to all newly registered schools. No payment is required during the trial period. At the end of the trial, your account will be suspended until you upgrade to a paid plan. No refund is applicable for the trial period as no payment is charged.

2. Refund Eligibility

Refunds may be considered under the following conditions:

• A refund request is submitted within 7 days of the payment date.
• The platform was inaccessible or non-functional due to a technical error on our end for more than 48 consecutive hours.
• Duplicate payments were made for the same subscription period.

3. Non-Refundable Cases

• Refund requests made after 7 days of payment
• Partial use of the subscription period
• Change of mind after payment
• Failure to use the service during the subscription period

4. Cancellation Policy

You may cancel your subscription at any time. Upon cancellation, your account will remain active until the end of the current billing period. No partial refunds are provided for the unused portion of the subscription. Your school data will be retained for 30 days after cancellation before being permanently deleted.

5. How to Request a Refund

To request a refund, email us at support@apexacademia.app with:

• Your school name and registered email
• PayFast transaction ID
• Reason for refund request

We will review and respond within 3–5 business days. Approved refunds will be processed through the original payment method within 7–10 business days.

6. Contact

Apex Academia / Apex Academia
Peshawar, Khyber Pakhtunkhwa, Pakistan
Email: support@apexacademia.app
Phone: +92-308-8445574